The legal terms behind your probo app account
Every page in this section is the text that governs how your probo app account works — account terms, privacy wording, withdrawal rules and access conditions for Pakistan...
How our policy wording applies where you are
probo app publishes its legal text for people opening an account from Pakistan. Where local law permits, the clauses you see here apply as written; where a supported region sets a different requirement, that regional version governs your account instead. Our terms cover account eligibility, the accuracy of the details you give us, how balances move through JazzCash, Easypaisa, SadaPay and Raast,
and how a dispute is raised. We keep the language plain because you should be able to read a clause once and understand it. If a clause changes, we update this page and the date shown beside the heading.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Where to raise a question about our terms
Policy questions rarely fit a form, so we keep human channels open. Tell us which clause you are reading and what needs clarifying, and our team points you to the paragraph that answers it.
Live chat
Chat is the quickest route for a clause question. Share the section name and your account email, and our support team replies inside the chat window through Pakistan evening hours.
Send longer questions about account terms, privacy wording or withdrawal checks to our policy inbox. We answer in writing, so you keep a record of what was confirmed.
Help centre
Our help centre holds the same policy text you are reading here, sorted by heading. Search a phrase from any clause and the matching article opens beside it.
Why you can check our policy text yourself
We would rather you verify than assume. Each clause here names its region and the date we last touched it, so you can compare our wording against what your account actually does.
Dated revisions
Each policy page carries the date of its last change, so you can tell whether the clause you read a month ago still stands or has been replaced.
Named clauses
Clauses are numbered rather than described vaguely. When you write to us, quoting a clause number gets you a precise answer instead of a general reply.
Region labels
Where Pakistan and other supported regions differ, we label the paragraph rather than hiding the difference away in small print you would never think to open while reading.
Plain sentences
We avoid legal padding where a short sentence works. Eligibility, withdrawals and account closure are each set out in ordinary English you can act on the same day you read it.
Change log
A short change list sits at the foot of each policy page, showing what was added, what was removed and the day that edit went live on our side.
Written record
Ask us a question in writing and we answer in writing. That reply stays with your account records, so nothing depends on a phone call you cannot replay later.
How this page matches our other policy pages
Terms, privacy and cashier clauses sit on separate pages, but they describe one account. Here is how each page joins up, so you are not reading three versions...
What sits on our policy screens
Our policy layout stays deliberately plain. Each screen shows a heading, a clause number, the region it covers and a date, so you can scan to...
Clause sidebar
A sidebar lists every clause on the page with its number, letting you jump straight to the paragraph about withdrawals, closures or eligibility instead of scrolling through sections you do not need.
Region selector
A small selector above the heading shows whether you are reading the Pakistan version or another supported region, so the wording matches your own account and your cashier screen.
Date stamp
Every policy screen carries the day it was last revised, printed near the heading rather than buried at the very bottom where nobody would think to look for it.
Rupee examples
Where a clause needs a figure, we show it in rupees with a JazzCash or Easypaisa reference, so the example looks like your own cashier screen on a Tuesday evening.
Printable view
A print-friendly layout strips the navigation and leaves the clauses alone, which helps when you want a copy of the wording for your own records at home or in an email.
Clause order
Policy text is written in clear English for Pakistan, and switching view keeps the same clause order, so nothing shifts position while you are reading through a section.